Privacy policy | Clinique Paradoxe

In short. This site sets no cookies and uses no tracking tools. The information you give us is used solely to reply to you and to support you. It is never sold, rented or traded. You may at any time ask to see it, to have it corrected, or to have it deleted. This summary has no legal force: the text below prevails.

1. Who is responsible for your information

Clinique Paradoxe is not a single legal entity. It is a shared front for two social workers who practise independently, each on her own account, and who share certain administrative and technological resources.

Each of them is responsible for her own clients' personal information, and each acts, within her own enterprise, as the person in charge of the protection of personal information required by Quebec's Act respecting the protection of personal information in the private sector.

Justine Clermont, social worker: Member of the OTSTCFQ, licence CLEJ2403280TS — person in charge of the protection of personal information for her clients.
Maria Ursu, social worker: Member of the OTSTCFQ, licence URSM2411230TS — person in charge of the protection of personal information for her clients.

2. What this site collects

When you browse: nothing

No cookies, no tracking pixels, no analytics tool, no social media buttons, no data stored in your browser. We do not know that you visited, or which pages you read.

Like any website, this one is served by a host — Cloudflare — which briefly keeps technical logs (IP address, browser type, pages requested) for security and protection against attacks. We have no access to them and do not use them.

When you fill in the contact form

We collect your first name, your email address, your phone number if you provide it, your region, the type of support you are looking for, and whatever you choose to write in your message.

One purpose only: to reply and point you in the right direction. Your message is emailed directly to us and is not stored on any third-party server. If your request does not lead to ongoing work, we delete it.

Please do not write detailed health information in this form. Email is not a secure channel. A few lines are enough to start the conversation — the rest can be said in session, within a framework protected by professional secrecy.

3. What we collect if you become a client

From the moment ongoing work begins, we are required by the Order's Regulation respecting records and consulting offices to open a professional record in your name. It contains your contact details, the reasons for the consultation, a summary of the assessment, the services provided and their dates, and the relevant notes and correspondence.

These records are kept in Jane App, a Canadian practice-management platform whose data is hosted in Canada. Video sessions are never recorded. Receipts are sent to you by email.

4. Professional secrecy

Everything you tell us is protected by professional secrecy and by the Code of ethics of the members of the OTSTCFQ. We disclose nothing about you to anyone without your written consent.

The law provides for a small number of exceptions, which we explain at the first meeting:

where there is a serious and imminent danger of death or serious injury to you or to another person;
where there are reasonable grounds to believe that a child's security or development is in danger, within the meaning of the Youth Protection Act;
where a court order requires it.

5. How long we keep your information

The Order's regulation requires us to keep each record for at least five years from the last professional service provided. After that, the record is securely destroyed.

Messages received through the form that did not lead to ongoing work are deleted once the request has been handled.

6. Your rights

You may at any time ask us:

to access the information we hold about you;
to have it corrected if it is inaccurate, incomplete or ambiguous;
to withdraw your consent to its use, going forward;
to receive it in a structured, commonly used technological format, or to have it transferred to another professional;
to have it de-indexed from a search engine or to have its dissemination stopped, where the law allows.

Write to the person in charge concerned. We reply within 30 days. The right of access is subject to the restrictions set out in law, in particular where information concerns a third party.

7. Information communicated outside Quebec

Our suppliers are chosen to keep your information in Canada:

Jane App — professional records and appointments, hosted in Canada;
Zoho — professional email, data centres in Montreal and Toronto;
Cloudflare — delivery of the site's pages. No personal information is stored there.

8. Confidentiality incidents

We keep a register of confidentiality incidents. If an incident presented a risk of serious harm, we would promptly notify the people concerned and the Commission d'accès à l'information, as the law requires.

9. Changes

We may change this policy. The update date at the top of the page always indicates the version in force.

10. A question, a complaint

Write first to the person in charge concerned: we handle any complaint relating to the protection of your personal information.

If our answer does not satisfy you, you may contact the Commission d'accès à l'information du Québec. For a question about our professional conduct, you may contact the Ordre des travailleurs sociaux et des thérapeutes conjugaux et familiaux du Québec.